CHOCOLATE FedEx Shipping Rates-

U.S. inclusive of Hawaii and Alaska

Shipping is complimentary within the Continental United States with a $50.00 minimum order from the GC Collection per destination per order.

Purchases under $50.00 incur a $9.99 shipping fee per destination per order within the Continential United States.

Note: Shipping fees listed only apply to online items. Custom orders may incur addtional shipping costs depending upon the item's weight, dimensions, value and the destination. Contact Grando for more info. Furthermore, Custom, Corporate and Special Orders for events, etc. may take 4-6 weeks or longer to expedite.

 

COMPLIMENTARY INSULATION-

Grando provides complimentary insulation and frozen gel packs during warm weather

to insure that your chocolates are received in pristine condition.

ADDITIONAL INFORMATION-

Grando's Chocolates are handcrafted and made to order.  Grando stocks popular chocolates that can be shipped, delivered or picked up depending upon your location.  However; items not in stock require adequate time to be produced. Depending upon the size of your order and availability of ingredients the majority of orders will be shipped within one week to two weeks. 

 

Feel free to contact - info@grandocioccolato.com to check on the status of your order.

Grando, Inc. DBA Grando Cioccolato is not responsible for delays caused by circumstances out of our control. By purchasing our products you agree to make Grando, Inc. DBA Grando Cioccolato harmless in the event of delays. Know that we shall put forth our greatest efforts to shipping you your products in pristine condition as fast as we can.

 

GRANDO, INC. DBA GRANDO CIOCCOLATO


ARTISAN CHOCOLATE GUIDELINES


Grando Cioccolato provides high quality artisan chocolates and confectionery that are made by hand.

Each chocolate and confectionery is unique, as they are not machine made.


Chocolate and confectionery by nature is sensitive to light, heat, moisture and cold and must be kept in a moisture-free environment out of direct light. Furthermore; chocolates and confectionery must be kept in an environment that is within a temperature range of 68 to 70 degrees; otherwise the chocolate may melt, development sugar-bloom, cacao bloom, bruise, crack or break; in addition to other changes which does not impair the taste of the chocolates, only the aesthetics.


Grando has taken every step possible to provide a pristine product to our valued customers. However; upon purchase and receipt of the chocolate and confectionery Grando is not responsible for the handling of the chocolate, as by nature chocolate and confectionery are extremely fragile and when out of Grando's hands our company has no control over how the product is handled, packaged, protected or shipped. The buyer by accepting the chocolate confections agrees to be fully responsibility to maintain the integrity of the chocolates once they are in their possession and releases Grando from any further responsibility.


As for shipping chocolates and confectionery Grando recommends that you check with your local shipping carrier to see their recommendations. Grando highly recommends that the chocolates and confectionery are well-padded so that they do not bang against anything that may cause them to break or bruise. Plus; Grando recommends that in weather conditions that are over 70 degrees that insulation and frozen gel packs that placed within a plastic bag are used to offer protection and so not to give off moisture to the chocolates as they thaw. Furthermore; Grando recommends a Red Font “PERISHABLE” label be placed on each of the shipping boxes. And if the temperature is over 70 degrees it is imperative that the chocolates be shipped via 1 or 2 days Air and not ground shipping unless the package is guaranteed to arrive to a local destination in a timely manner of no more than 2 days, as that is the approximate cooling time limit of the frozen gel pack before it is no longer cold. In addition to the gel packs it is imperative to contain the chocolates and confectionery in insulation that is intended to keep the chocolates at a stable temperature. Again, your shipping carrier would be best to advise you as to the best shipping method for chocolates and confections.


Warning: if the temperature is 70 degrees and under the chocolates can still melt if they are subjected to direct light.


Grando's above recommendations are based upon the company's experience in shipping chocolates in hope that these guidelines will be helpful to you. However; Grando is not a shipping carrier and it is highly adviseable for you to speak to your own shipping carrier for professional guildelines for shipping chocolates and confections, as they are the experts in this field and each carrier may have different guidelines.


By following the guidelines from Grando's experience it is our company's desire to see that your chocolates arrive to their final destination in the pristine condition that they were provided to you.


Nancy Grando


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