SHIPPING
Grando Cioccolato has a Cottage Food Permit from Los Angeles County. Sales and shipping are exclusively available throughout the State State of California.
Grando does not sell nor ship out of State at the current time.
COMPLIMENTARY INSULATION & FROZEN GEL PACKS WILL PROTECT YOUR CHOCOLATES FROM THE HEAT DURING THE SUMMER MONTHS.
GRANDO WILL SHIP EXCLUSIVELY VIA 2 DAYS WHEN THE WEATHER AND FORECAST IS OVER 72 DEGREES.
DELIVERY
Grando's Chocolates are handcrafted and made to order, so please provide sufficient time for your order to be expedited.
Feel free to contact - info@grandocioccolato.com to check on the status of your order or for any additional questions.
Grando, Inc. DBA Grando Cioccolato is not responsible for delays caused by circumstances out of our control. By purchasing our products you agree to make Grando, Inc. DBA Grando Cioccolato harmless in the event of delays. Know that we shall put forth our greatest efforts to deliver our chocolates in pristine condition and as fast as humanly possible.
ARTISAN CHOCOLATE GUIDELINES
Grando Cioccolato provides high quality artisan chocolates and confectionery that are made by hand.
Each chocolate and confectionery is unique, as they are not machine made.
Chocolate and confectionery by nature is sensitive to light, heat, moisture and cold and must be kept in a moisture-free environment out of direct light. Furthermore; chocolates and confectionery must be kept in an environment that is within a temperature range of 68 to 70 degrees; otherwise the chocolate may melt, development sugar-bloom, cacao bloom, bruise, crack or break; in addition to other changes which does not impair the taste of the chocolates, only the aesthetics. Warning: if the temperature is 70 degrees and under the chocolates can still melt if they are subjected to direct light.
Grando has taken every step possible to provide a pristine product to our valued customers. However; upon purchase and receipt of the chocolate and confectionery Grando is not responsible for the handling of the chocolate, as by nature chocolate and confectionery are extremely fragile and when out of Grando's hands our company has no control over how the product is handled. The buyer by accepting the chocolate confections agrees to be fully responsibility to maintain the integrity of the chocolates once they are in their possession and releases Grando from any further responsibility.
Each chocolate is labor of love. We hope that you enjoy every bite!
Nancy Grando, Cioccolataia